Return Policy

Initiation of Return

• All return requests must be initiated within 2 days from the delivery date.

To initiate a return, customers must go to order Track Order/Manage Order Page on the website and follow the Return instructions or contact our customer support team at +91 790 777 10 33

Return Shipping

• Customers are responsible for arranging and paying for the return shipping.

• Return courier charges will not be reimbursed by Swastik Collections.

Eligibility for Refund

• Refunds for return shipping charges will only be processed in cases of product damage or issues caused by Swastik Collections.

• Returns for reasons such as size mismatch, color difference, or personal dislike will not be eligible for a refund of return shipping charges.

• Refund processing time may vary depends on the payment gateway and bank holidays. Usually, refund will be processed within 5-7 business days.

Exchange Policy

• Customers can exchange the product for another item of equal or lesser or higher value. In the event that a customer selects a higher value product for exchange, any additional (including exchange product shipment charges) amount must be paid by the customer during the product selection process.

• Once the return or exchange is approved, customers can choose a replacement product from our available inventory via Website Track Order Section or via Customer Support at +91 790 777 10 33.

Non Exchange/Credit Policy

• We offer the flexibility for customers to opt for credit to their online account instead of an immediate exchange.

• When selecting the 'Without Exchange' option, the cost of the item will be credited to your Swastik Collections account.

• This option allows customers to conveniently retain the value of the returned product for future purchases.

• The credited amount has no expiry date, providing customers with the freedom to use it whenever they wish.

• Customers can explore our latest collections and make purchases at their convenience using the credited amount.

• The process of crediting the returned product cost to your online account is seamless and hassle-free.

• Credited amounts can be easily redeemed during checkout when making future purchases on our website.

• Customers can easily track their credited amounts and view them in their online account.

• The credited amount can be partially redeemed, allowing customers to use it for multiple purchases if desired.

• This credit option is applicable to eligible returned products as per our return policy guidelines.

Steps for Return

• Initiate a return or exchange request within 2 days of delivery by following Return Option on Track Order/Manage Order Page on our website or contacting our customer support team at +91 790 777 10 33.

• Our team will review the request and notify the customer of the approval or rejection of the return.

• If approved, customers must arrange and pay for return shipping within 2 days.

• Upon receiving the returned item in expected condition, exchange product will be shipped to customer.

Conditions for Return

• Returned items must be in their original packaging, unused, and in the same condition as received.

• All tags and labels must be intact and attached to the product.

• For a full refund of the product in cases where the product is damaged or there are any issues arising from Swastik Collections, customers are required to provide a video recording of the shipment being opened and showing the damage. Therefore, we kindly request all customers to record a video while opening and inspecting the delivered product.

Non-Refundable Cases

• Returns due to size mismatch will not be eligible for a refund of return shipping charges.

• Returns due to color differences perceived in product images will not be eligible for a refund of return shipping charges.

• Returns based on personal preference or dislike will not be eligible for a refund of return shipping charges.